Refund policy

Dopoco Return & Satisfaction Policy

We stand behind everything we make. If you're not completely satisfied with a Dopoco product order, let us know within 180 days and we'll make it right. Depending on your situation, that might mean a refund, a replacement, or another solution that fits. We don't require returns of used, broken, or private-label items, and we never charge restocking or return-shipping fees.

Sample kits and sample bundles

Our sample kits and sample bundles are priced low, at or near our cost, for one purpose: so you can open, mix, and taste our flavors and decide whether they're right for your business before you commit to a full order. Because trying them is the whole point, sample orders are non-refundable.

That said, we still stand behind them. If a sample order arrives damaged, is missing items, or something is wrong on our end, contact us and we'll replace it or make it right. Our 180-day satisfaction guarantee applies to full product orders.

One sample order per customer

Each business may place one sample order: your choice of either the Free Sample Kit or the Super Sampler, not both. Sample orders are limited to one per customer, business, and shipping address. We reserve the right to cancel or refuse duplicate sample orders.

To start a return or report an issue, just email us or reach out through your customer account. We're here to help, quickly and honestly, with zero hassle.

We don't want a one-time transaction. We want to be your long-term partner, which means doing the right thing every time and helping your business grow with reliable products and friendly support.